CUSTOMER COMPLAINTS / GOODS RETURN POLICY

Customers should physically inspect the product(s) upon delivery in the presence of the rider. If any issues are found, they should immediately hand over the product(s) to the rider and inform the relevant merchant for further action.

You can contact our customer service team on [email protected] or call us between 9am-5.30pm on 074 076 7989 for any inquiries related to Returns and Exchanges. in the instance of incorrect, damaged or faulty goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Gift packs
• Skincare Products
• Medicine products

To complete your return, we require a receipt or proof of purchase.

Also please note that any complaint (s) receiving afterward will not be accepted.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and We’ll provide additional information about the procedure.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Please note that the above policies are subject to change by the Management of Radiance Beauty at any given time without prior notice to the customer.